Welcome to our FAQ page, where we address common inquiries about our services, pricing, and the moving process. Find answers to your questions and gain a better understanding of how Thumbs Up Moving Labor can assist you with your next move.
Explore the information below to discover valuable insights about our highly skilled movers and their expertise in handling fragile items with utmost care. Additionally, learn about our unwavering commitment to customer satisfaction, ensuring a smooth and stress-free moving experience. Feel free to browse through our FAQs to find answers to common inquiries and gain a deeper understanding of our services.
We have a two-hour minimum plus a flat-rate, and a one-time travel fee. If we go over the two-hour minimum, we prorate the additional time in fifteen-minute increments so you only get charged for the time you actually need our services. Unlike other companies that rely on large moves to make a profit and will only move everything or nothing, our business model allows us to be more flexible and accommodating. This is beneficial to our customers who have smaller jobs or just want to hire us for the two-hour minimum to help with heavier items.
When do we pay? We do not require a credit card or deposit at the time of booking. You will pay the movers directly with cash, check, or card when they are done with the job. We understand that there are many moving parts when planning your move so we understand when clients have to change dates or cancel.
We do not drive trucks for our clients currently. Our clients either drive the trucks themselves when they need to or they have a friend or family member drive it for them when they aren’t comfortable.
We currently do not provide packing services. Our clients are packed up and ready for our movers to load their items safely and securely or efficiently and mindfully unloaded them. However, we do work with packing companies and we are happy to refer our clients to our partners so that they can help them with their packing needs.
When we started our company in 2013 in Washington state, we noticed that while there were many full-service companies already in business, there was a shortage of companies that focused on providing high-quality moving labor. Many of our clients are happy to rent trucks and save money. Often, clients can use one for free from their storage facility. A lot of our clients also need help loading or unloading containers or trailers for cross-country moves and don’t need trucks! Since we do not have the overhead that comes with trucks and the cost involved with maintaining, fueling, and licensing them, we are able to provide more flexible, reliable, and affordable moving labor help.
We do not charge extra for credit cards. We accept all major credit cards and you don’t pay anything until the job is done.
Washington: We cover most of the Puget Sound in Washington State. Cities include but aren't limited to the following: Arlington, Everett, Granite Falls, Lake Stevens, Lynnwood, Marysville, Smokey Point, Snohomish, Mukilteo, Tulalip, Alger, Bellingham, Bothell, Burlington, Camano, Edmonds, Deming, Duvall, Ferndale, Kenmore, Kirkland, La Conner, Mill Creek, Medina, Mountlake Terrace, Mount Vernon, Monroe, North Seattle, Shoreline, Stanwood, Sultan, Woodinville, Birch Bay, Blaine, Burien, Burlington, Bellevue, Bow, Carnation, Concrete, Custer, Deming, Everson, Gold Bar, Issaquah, Kent, Lynden, New Castle, Renton, Redmond, Sedro-Wooley, Sammamish, Sumas, South Seattle, Sea-Tac, Auburn, Anacortes, Black Diamond, Clinton, Covington, Des Moines, Enumclaw, Fall City, Federal Way, Fife, Gig Harbor, Glacier, Hobart, Langley (Anywhere on Whidbey Island), Maple Valley, North Bend, Oak Harbor, Puyallup, Ravensdale, Skykomish, Snoqualmie, South Hill, Sumner, Tacoma.
Arizona: We cover the following cities plus more. Avondale, Ahwatukee, Apache Junction, Chandler, Carefree, Gilbert, Glendale, Mesa, Phoenix, Sun Lakes, San Tan Valley, Queen Creek, Anthem, Apache Junction, Buckeye, Casa Grande, Cave Creek, Coolidge, El Mirage, Florence, Glendale, Gold Canyon, Goodyear, Lichfield, Maricopa, Moon Valley, New River, Peoria, Scottsdale, Sun City, Sun City West Sun Lakes, Surprise, Youngtown, Eloy, Wickenburg, Payson, Cottonwood, Jerome, Prescott, Sedona, Salome, Sahuarita, Tombstone, Holbrook, Winslow, Fountain Hills, Gila Bend, Guadalupe, Litchfield Park, Paradise Valley, Tempe, Tolleson, Wickenburg, Youngtown, and surrounding cities.
We provide basic disassembly and reassembly of furniture items such as bed frames. We bring tools with us to every move.
We typically only move items under 350 lbs. We are standard household furniture movers. In certain situations, we are able to move items heavier than 350 lbs. but it's on a case-by-case basis.
We are fully licensed and insured as a company.
We do not hire day labor. All of our movers are internally employed and trained and covered by our worker's compensation insurance.
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